Ola Electric Care - Customer Support and Assistance

Ownership made easy

Get comprehensive service and assistance coverage, whether you’re at home or at a remote area, for a yearly subscription

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With you, all the way

Never get stuck on the road with annual scooter health check, RSA, puncture assistance, theft assistance and more.

Affordable ownership

Save on paying-as-you-go with free pick-up/drop, free home service, zero labour charges and free consumables.

Going above and beyond for your convenience

Get 24/7 ambulance service, online doctor consultation, taxi assistance , vehicle custody services and more.

What’s covered

FREE

Home servicing

Tend to your scooter’s needs from home or avail free pickup & drop

Free consumables

Get consumables covered for non-accidental and non-insurance cases*

Theft assistance

Use our dedicated theft assistance helpline in the event your scooter is stolen**

Road side assistance

Get free towing, on-the-spot puncture repair, medical assistance, and more***

*Select 18 consumables are free of charge.
**Theft assistance available from 8 AM to 8 PM.
***Free towing to the nearest Ola service centre. For distances beyond 40 km, a charge of ₹40/km applies for all customers.

Upgrade your service experience

What’s covered

FREE

Home servicing

Tend to your scooter’s needs from home or avail free pickup & drop

Free consumables

Get consumables replaced free of charge for non-accidental and non-insurance cases*

Theft assistance

Use our dedicated theft assistance helpline in the event your scooter is stolen**

Road side assistance

Get free towing, on-the-spot puncture repair, medical assistance, and more***

*Select 19 consumables are free of charge.
**Theft assistance available from 8 AM to 8 PM.
***Free towing to the nearest Ola service centre. For distances beyond 40 km, a charge of ₹40/km applies for all customers.

Your questions, answered

Raise a service request on the Ola Electric App or call for service support on 080 3311 3311.

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Is there a waiting period to avail services under Ola Care / Care+ subscription?

Customers who have purchased Ola Care/Care+ plans after their scooter delivery will have a 7 day waiting period for availing roadside towing and breakdown associated services under their chosen plan. This does not apply to customers who are purchasing the Ola Care/Ola Care+ plan along with their new scooter.

How do I claim the benefits covered in my subscription?

The process to avail benefits covered under your Ola Care/Care+ subscription is simple.

Step 1: Register a service request through the Ola Electric app or our service helpline (08033113311). While registering the request, mention your plan name and the service you would like to avail.

Step 2: Our service team will verify your subscription and modify the billing based on its coverage. You may be asked to provide the subscription certificate for verification.

Note: Ensure that your plan has not expired since this will result in appropriate charges for the services availed.

What are the exclusions under the Ola Care / Care+ subscription?

The Ola Care/Care+ subscription excludes coverage for all issues/damages in the scooter caused due to deliberate damage, negligence, usage against the recommendation of the Owner’s Manual, natural calamities, service/repair outside the Ola network, criminal activities, illegal activities and accidents. In case of accidents, only assistance related to towing, puncture, medical, custody, hotel & taxi will be provided, as per your plan. Towing assistance will not cover charge run-out cases due to customer negligence For complete information on coverage, please read our Terms and Conditions.

What are the consumables covered under the subscription?

The consumables which will be replaced for free under the subscription, if applicable, are Brake Fluid, Front Brake Pad Set (only 1), Rear Brake Pad Set (only 1), Front Wheel Bearing Assembly, Rear Wheel Bearing Assembly, Swingarm bearing and seal, Structure Arm Rear shock bushing and Steering Bearing Set.

Note - Consumables are replaced on a need basis only. The decision that a particular consumable needs replacement lies with Ola service representative. This excludes service/repair cases covered under Insurance, any deliberate damage and any damage due to natural calamities. This service is not a replacement for insurance and the final decision on repair cost lies with Ola.

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